Digital Subscriber Activation At Virgin Media O2.

Virgin Media is the largest multi-service operator in the United Kingdom, with more than 4.8 million customers across its fibre-optic broadband and digital TV network.

The Challenge

Virgin Media required an orchestration solution to reliably provision digital TV subscribers, as well as over-the-top services such as video on demand. The solution needed to:

• Offer guaranteed delivery of activation requests
• Handle downstream failures
• Operate at huge scale
• Provide complete flexibility via dynamic rule sets

Our Solution

Zentive designed infrastructure to orchestrate activation requests generated by the subscriber management system, supporting parallel, asynchronous operations across conditional access platforms and video-on-demand services. Key capabilities include:

• Secure and guaranteed delivery of critical service requests
• Protection from downstream outages
• A complete transaction history for diagnostics
• High-volume traffic processing, with queuing during maintenance

“We have a strong business relationship with Zentive, who are a key partner in delivering the integration for our advanced TV platform.”

Ian Mecklenburgh, Director of Consumer Platforms