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In 2021, Ofcom unveiled the One Touch Switch (OTS) regulations, designed to streamline the transition for customers switching their fixed voice and broadband service providers. Under the OTS framework, comms providers (CPs) are required to participate in the OTS industry process by exchanging switching messages via the TOTSCo industry Hub messaging platform.
This integration involves a sophisticated system of APIs and security protocols, ensuring seamless communication between providers and the Hub. It includes bidirectional data flow, with providers sending requests to the Hub and receiving service requests from it, all backed by stringent performance assurances.
The deadline for implementing these changes passed on the 12th September 2024.
If you sell residential fixed voice and/or broadband services in the UK, even as a reseller, and you own the relationship with the end user/customer, you must comply with One Touch Switch. This includes everyone from ISPs, Community Broadband Initiatives, to resellers.
Zentive have been involved with One Touch Switch from the beginning, providing technical expertise to the design process and is an official TOTSCo Managed Access Provider (MAP).
We used our advanced knowledge of the OTS process to develop SureSwitch, the only standalone, modular OTS solution for any CP or Reseller, regardless of size or existing infrastructure.
Ensuring your business is One Touch Switch compliant couldn’t be easier, and with a range of additional features, SureSwitch not only assures you’re compliant, but it’s also a powerful tool for streamlining your sales journey.
Although the TOTSCo Hub has been live since 12th September 2024, there’s still a lot of work to do to ensure every provider is a part of OTS. We can have you up and running on the TOTSCo Hub in as little as a few days.
Book a call with our team to find out more.
From a standalone service to a fully integrated solution that seamlessly adds the OTS process to your sales journey. SureSwitch can be configured to meet your bespoke requirements.
With a full integration you can fully incorporate OTS into your existing sales journeys.
In addition to the matching and event features of Light Integration, the SureSwitch switching API provides full management of gaining switches.
Fully Compliant with TOTSCo and Ofcom requirements.
Our pricing structure makes SureSwitch affordable for providers of any size.
Thanks to its modular design, SureSwitch can integrate seamlessly with your existing systems.
Choose from Light-touch integration for customer matching and switch updates, or full integration for complete control with switching APIs.
The SureSwitch web portal allows you to process gaining switches with zero integration, as well as run reports, and view your full audit history.
SureSwitch makes use of industry-leading cloud technology to maintain high availability and auto-scaling performance.
Zentive offers a portfolio of professional services designed to accelerate customer’s digital journey. For over 20 years Zentive has been at the forefront of technical innovation as a trusted partner to the world’s most innovative organisations.
For an initial call to discuss your One Touch Switching requirements and a look at how SureSwitch works, either book a call with one of our experts or send us a message.
